How we treat each other at the table.
Silo only works because real people show up for each other, a cook with a meal and a neighbor to receive it. These are the simple, human expectations that keep it kind. They are not the fine print: the binding rules live in the Terms and the Cook agreement.
Cook like a neighbor is coming over
Because one is. The whole promise is that a real person made this with care.
- Cook, hold, and hand off food at safe temperatures, and never cook for sale while you are sick. Use Illness Pause.
- Describe each dish honestly and list every major allergen. If a portion size or ingredient changes, say so.
- Honor your pickup window. If something goes wrong, message your buyer early rather than leaving them at the door.
- Treat every buyer with warmth, whoever they are. No discrimination, no harassment, ever.
- Keep your permit current and your kitchen consistent with it. It is what lets you cook here at all.
Show up the way you would for a friend
A cook made your portion by hand because you reserved it. A little care back goes a long way.
- Come during the pickup window. If your plans change, cancel early so the cook is not left holding a meal.
- Keep a cook's address and personal details private. It was shared with you for pickup, not to pass on.
- Be kind in messages and reviews. Honest feedback helps; cruelty does not, and harassment is never allowed.
- Read the allergens and ask before you order if you have a serious allergy. A home kitchen is a shared space.
- If a meal was great, say so. A first review is often what gets a new neighbor cooking again.
What is never okay
Most of Silo runs on good faith, but a few things end a relationship with the community fast: harassment or discrimination of any kind, cooking without a valid permit, hiding allergens, ignoring food-safety basics, sharing someone's private information, or using Silo to deceive or defraud. We remove content and suspend accounts that cross these lines, and we route serious safety reports to the county.