Support

A small team. Real humans.

Get in touch

For account issues, refunds, payment questions, or anything else, email hello@silo.market. We typically respond within 24 hours.

Food safety concerns

If you have a food safety concern about a Silo drop, please contact us immediately at safety@silo.market and your local health department.

For Los Angeles County: LA County Environmental Health hotline at 888-700-9995.

Frequently asked

How do I get a refund? Open the order in the app, tap "Need help with this order?" and pick the appropriate option. Refund tiers depend on cancellation timing and are in the Cook Agreement.

I missed my pickup window. No-show orders are not refunded. Reach out to the cook through the in-app message thread if you ran late.

I want to delete my account. Account → Settings → Delete account. Or email hello@silo.market.

I'm a cook and want to list drops. Open the app, tap "Cook" on the welcome screen, and complete onboarding with your MEHKO permit.

Policies & safety

Food safety · Permit verification · Pickup & QR · Cancellations & refunds · Complaint resolution

Legal

See our Privacy Policy, Terms of Service, and Cook Agreement.