How can we help?
A small team. Real humans. For account issues, refunds, payment questions, or anything else, email us and we typically respond within 24 hours.
Get in touch
General support
Account issues, refunds, payment questions, or anything else. We typically respond within 24 hours.
hello@silo.marketFood safety concerns
If you have a food safety concern about a Silo drop, please contact us immediately and your local health department.
Frequently asked
How do I get a refund?
Open the order in the app, tap "Need help with this order?" and pick the appropriate option. Refund tiers depend on cancellation timing and are in the Cook Agreement.
I missed my pickup window.
No-show orders are not refunded. Reach out to the cook through the in-app message thread if you ran late.
I want to delete my account.
Account, then Settings, then Delete account. Or email hello@silo.market.
I'm a cook and want to list drops.
Open the app, tap "Cook" on the welcome screen, and complete onboarding with your MEHKO permit. New to MEHKO? Our step-by-step permit guide walks you through getting licensed in LA County.
Policies & safety
Legal
See our Privacy Policy, Terms of Service, and Cook Agreement.